Banking Insights

June 28, 2021  |  by Diebold Nixdorf

Our Customer Experience Team recently conducted consumer interviews designed to explore changes and concerns with the ATM experience in a post-COVID world. By analyzing people’s experiences with contactless technologies, like QR codes and NFC, we determined consumers are not only comfortable with the adoption of these technologies, but expect to see them incorporated into their ATM experiences. Read on to see the key findings of these interviews.

October 12, 2020  |  by Octavio Marquez

From updated ATMs, to mobile apps, to virtual bank tellers, FIs are adopting new tools and technologies to drive innovation as they welcome customers back to newly-enhanced physical branches. This blog explores three of the emerging capabilities that may define the future of the physical bank branch.

August 03, 2020  |  by Matthew Phillips

Focusing solely on meeting the short-term needs of customers is a missed opportunity. FIs seeking opportunity in the challenges of today will be using this new, more digital-dependent retail banking landscape as a springboard to reimagine their entire customer journey. Successful initiatives will drive cost savings, a sharper competitive edge, and, importantly, the best possible service for customers.

May 27, 2020  |  by Diebold Nixdorf

The crisis has had a major impact on the way people pay and bank. Financial institutions (FIs) have needed to react quickly to offer banking services across their network of touchpoints, engage appropriately with clients and staff and at the same time keep operating in an efficient manner. Let's look at some potential realities in the "new normal," in the short term, near mid-term, and long-term within the banking industry.

April 22, 2020  |  by Diebold Nixdorf

Today we recognize sustainability and environmental protection efforts around the world. Check out this Top 10 list for your ATMs.

November 25, 2019  |  by Juergen Kisters

ATMs have evolved to meet consumers at the intersection of digital and physical channels, read how.

August 20, 2019  |  by Diebold Nixdorf

A common solutions platform supported by innovative software, smarter services, and connected hardware, DN Series™ ensures more seamless integration into your organization’s channel ecosystem.

August 06, 2019  |  by Diebold Nixdorf

DN Series™ offers the industry's most functionality within the smallest footprint. It's the only solution in the market that can be transformed from a cash dispenser to a cash recycler with a simple software update — without changing its size. Gain greater efficiency through a recycling-based platform paired with Cash Cycle Optimization Software.

June 25, 2019  |  by Diebold Nixdorf

We’re proud to introduce DN Series™, a revolutionary self-service solution that’s Built to Connect. Built for More.™ With more total capacity, more functionalities, more integrations, and more security, DN Series™ is breaking the mold for self-service solutions.

April 24, 2019  |  by Diebold Nixdorf

Do away with the restrictions of the teller window and let employees freely interact with customers. Create personalized relationships with customers while taking care of their financial needs in real time, including requests for assistance, opening accounts, checking balances, making transfers, and so much more using only a tablet.